I Just wrote on Health Plan Marketplace’s Facebook Page

January 17, 2014

in Actually Important, Another mystery of the space-time continuum, I Need Medicinal Chocolate, Is It Just Me?, Why It's Hard Being Me

  • I need this resolved. I’ve had the insurer’s rep speaking on a phone in my left hand while the marketplace rep was on the phone in my right hand. Left hand says they have no record of me and right says I have coverage as of the 1st. Well, no, I don’t. This is insane and I need help NOW.
  • Since December 7th, I’ve spent more than 24 hours on hold and speaking to customer service people, supervisors, attending a consultation center, filing a DOH complaint on 1/7 about which I’ve heard nothing, been disconnected a few times after being on hold for over an hour, etc. I’ve been told conflicting information. I have also spoken to many seemingly well-informed, helpful individuals who have promised to get me a resolution in 24-48 hours, but I still have no insurance despite having been repeatedly assured that I was covered as of 1/1/14. My chosen insurer has no record of me because I do not have a member ID# because I either missed hitting a button or the field which allowed me to do so had a message I could not see. (I’ve heard a few different theories.)

    The Marketplace

    people say there is no record kept of that number, yet it is the one thing the insurance company says they need. Apparently, the ONLY time this ID number is available is after submitting the completed form.

    My go arounds with the insurance company are a whole other story. Bottom line is I have no insurance and need medicine. And an MRI.

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{ 2 comments… read them below or add one }

Andrea @ Maybe It's Just Me January 17, 2014 at 6:48 pm

Don’t they know you have taken this to the blog!?! Are they waiting to see picket signs. So sorry for your nightmare (truly)

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Amber January 17, 2014 at 7:56 pm

Oh no, I hope it gets resolved!

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